Privacy Policy
Last updated: 1 June 20261. Data controller
Pyralink Innovation Ltd (company number 14512137) is the data controller for personal data collected through this website and our services. Registered address: 502 Aidan House, Sunderland Road, Gateshead, NE8 3HU, United Kingdom.
2. Data we collect
We collect only the personal data you provide directly: name, email address, company name, phone number (optional), and message content when you contact us via the website, email, or phone. We do not collect sensitive personal data unless you voluntarily include it in a message.
3. Lawful basis
We process your personal data under the lawful basis of consent (when you submit a contact form or book a review) and legitimate interest (to respond to enquiries and deliver quoted services).
4. How we use your data
Your data is used only to: respond to your enquiry, deliver the service you request, send relevant follow-up information if you have given consent, and maintain our business records for regulatory compliance.
5. Data sharing
We do not sell your personal data. We may share data with trusted third-party service providers who process data on our behalf (email delivery, calendaring, cloud storage) — each bound by data processing agreements compliant with UK GDPR.
6. Data retention
We retain enquiry data for 12 months after the last interaction. Service-related data is retained for the duration of the engagement plus 6 years for regulatory record-keeping purposes.
7. Your rights
Under UK GDPR, you have the right to: access your personal data, request correction, request erasure, restrict processing, data portability, and object to processing. To exercise any of these rights, contact: info@pyralink.co.uk.
8. Cookies
This website uses essential cookies for session management and security. No tracking or advertising cookies are used. See our Cookie Policy for details.
9. Complaints
If you believe we have not handled your personal data correctly, you may contact us at info@pyralink.co.uk or lodge a complaint with the Information Commissioner's Office (ICO) — the UK data protection authority.
10. Changes
We may update this policy to reflect changes in our practices or legal obligations. The latest version is always published here with the date of last update.